Online security

Your personal information is protected using industry-standard SSL encryption throughout our website. We never sell, trade, or share your personal data with third parties. Our payment processing complies fully with PCI DSS standards, ensuring that your financial details are handled with the highest level of security. We conduct regular security audits to maintain the integrity of your data.

Trial period

We offer a one-week, in-home trial on all Zen By Design chair designs. If you are not completely satisfied with your purchase for any reason, you may return the chair within 7 days of delivery for a full refund of the purchase price, less original shipping costs.

Returns

Items must be returned in their original condition and packaging. To initiate a return, please contact us at [email protected] or call 1.866.905.0328 within 7 days of delivery. Return shipping is the responsibility of the customer unless the item is defective or damaged in transit, in which case we will arrange and cover the return shipping at no cost to you.

Delivery time

Standard orders ship within 2–3 weeks from the date of purchase. Custom color or configuration orders may require 3–5 weeks. Once your order ships you will receive tracking information by email and you can follow your chair home.

Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After 24 hours, production may have already begun, and cancellations are subject to a 15% restocking fee to cover materials and labor costs. To cancel an order, please contact us immediately at [email protected] or call 1.866.905.0328.

Warranty

Every Zen By Design chair is backed by a 10-year structural warranty covering the solid wood frame against defects in materials and workmanship. Vegan leather upholstery and foam are covered by a 7-year warranty under normal residential use. The warranty does not cover damage resulting from misuse, accidents, or commercial use.